Supportish – Customer Support Software & Helpdesk Ticketing System

Description

This is self-hosted, feature-packed customer support, ticketing, email management and helpdesk software.

It can automatically turn emails into tickets/replies and send agent replies made from software as emails. Customers can also create tickets and reply directly from the website.

Features

  • Email With Superpowers – Use as email management software, keeping your existing email account and receiving all the functionality of Application.
  • Emails To Tickets – Automatically turn emails from customers into tickets on applicationand send replies from BeDesk as emails.
  • Notifications – Receive notifications via email, browser or mobile on various events, including new ticket, new reply, ticket assigned and more.
  • Reports – Automatically generate reports on tickets, search, article views and more.
  • High Performance – Lightweight and has lighting fast performance and page load time out of the box.
  • Knowledgebase Management – Organize your knowledge base using categories and tags, create articles with a powerful html editor.
  • Appearance Editor – Change colors, images and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor.
  • Translation Ready – You can translate BeDrive easily from admin area without any need for 3rd party applications or configuration files.
  • Responsive – Fully responsive and will scale to the size of any device.
  • Open Source – You will receive full non-encrypted and non-obfuscated source code, so you can modify it in any way you want.
  • Social Login – Allow users to login with popular 3rd party sites (facebook, twitter, envato, google).
  • Professional Design – Pixel-perfect design based on google’s material design guidelines.
  • Search – Powerful search with multiple integrated providers, including elasticsearch, algolia, mysql and more.
  • Rich Text Editor – Ticket body uses a rich text editor, that allows file uploads, code formatting, inline images, canned replies, links, undo/redo, drafts and more.
  • Dark Mode – It comes with pre-built light and dark themes. You can fully customize them or add new themes via appearance editor.
  • User Settings – Let users change common settings like their timezone, language, country and more.
  • Roles – Flexible role system to assign users and agents to teams, organizations, companies and more.
  • Pages – Create custom pages (like terms of service or privacy policy) with html editor.
  • Menu Editor – All the menus across the site can be easily edited via drag and drop without any coding knowledge.

Additional information

Software Framework

PHP, MySQL, Native Android, Java

Hosting Space

Unlimited

Hosting Server

Cloud Linux

SEO

Yes