Frequently Asked Questions

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Everything you need to know about launching your startup with Heloix. Can't find your answer? Our support team is here to help.

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All Questions

What is Heloix and how does it work?

Heloix is a comprehensive digital product marketplace that helps entrepreneurs launch their startups in just 3 days. We provide ready-to-launch business solutions including web apps, mobile apps, SaaS platforms, and AI-integrated solutions with complete source code ownership. Simply browse our catalog, select your desired products, customize them for your brand, and launch your business.

Do I really get full source code ownership?

Yes, absolutely! When you purchase any product from Heloix, you receive 100% source code ownership with unlimited modification rights. You can rebrand, customize, add features, or even resell the solution under your own brand. We provide complete source code, documentation, and deployment guides.

How can you guarantee a 3-day launch?

Our products are pre-built, tested, and deployment-ready. The 3-day timeline includes: Day 1 - Product delivery and initial setup, Day 2 - Customization and branding, Day 3 - Deployment and go-live. We provide detailed documentation, video tutorials, and technical support to ensure smooth execution.

What types of businesses can I start with Heloix?

You can launch virtually any digital business including: E-commerce stores, SaaS platforms, Healthcare management systems, Education platforms, Food delivery apps, Real estate portals, MLM/Network marketing platforms, Financial services, and many more. We have solutions for 50+ industries.

How does your pricing work?

We offer transparent one-time pricing for each product. Prices range from ₹15,000 to ₹1,50,000 depending on complexity and features. We also offer bundled packages with significant savings (up to 40% off). All purchases include lifetime access, source code, and 1-year technical support.

What is your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund. However, since you receive the complete source code immediately, we ask that you work with our support team first to resolve any issues.

Are there any hidden costs or recurring fees?

No hidden costs! Our pricing is completely transparent. You pay once and own the product forever. The only additional costs would be your hosting, domain, and any third-party services you choose to integrate (like payment gateways, SMS services, etc.).

What payment methods do you accept?

We accept all major payment methods including Credit/Debit cards, UPI, Net Banking, and Digital wallets through our secure payment partners Stripe and Instamojo. For enterprise purchases, we also accept bank transfers and can provide formal invoicing.

What technical skills do I need to launch a business?

No advanced technical skills required! Our products come with detailed documentation, video tutorials, and step-by-step guides. If you can follow instructions and have basic computer skills, you can launch your business. For complex customizations, we offer additional development services.

Do you provide hosting and deployment services?

We provide detailed deployment guides for popular hosting providers like AWS, DigitalOcean, and cPanel hosting. We also offer optional deployment services for ₹5,000-15,000 where our team handles the complete setup for you. This includes domain configuration, SSL setup, and basic optimization.

How much can I customize the products?

Since you get full source code, you can customize everything! Change colors, layouts, add new features, modify workflows, integrate with other systems, or completely rebrand the solution. Our products are built with clean, modular code to make customization easier.

What technologies are your products built with?

Our products use modern, industry-standard technologies including React, Next.js, Node.js, Python, PHP, MySQL, PostgreSQL, and MongoDB. We provide detailed technology specifications for each product so you can ensure compatibility with your requirements.

What kind of support do you provide?

Every purchase includes 1-year of technical support covering installation, deployment, basic customization guidance, and bug fixes. We provide support via email, WhatsApp, and our ticketing system. Response time is typically within 24 hours on business days.

What happens after the 1-year support period?

After the initial year, you can continue using the product without any restrictions. If you need ongoing support, we offer annual support renewal plans starting at ₹10,000/year. Alternatively, you can purchase support on a per-incident basis.

Do you provide training on how to use the products?

Yes! Each product comes with comprehensive documentation, video tutorials, and user guides. We also offer live training sessions for teams (₹15,000 for up to 10 users) and can create custom training materials for your specific use case.

I want to become a reseller. What support do you provide?

Our reseller program includes dedicated account management, marketing materials, technical pre-sales support, and attractive commission structures (15-30%). We provide training on our products and sales processes to help you succeed. Join 500+ active resellers earning significant commissions.

Still Have Questions?

Our expert team is ready to help you choose the right solution and guide you through your startup journey.