💬 Live Web Chat – Connect Instantly

Engage visitors in real-time with intelligent web chat. Your agents can handle multiple conversations simultaneously, share files, use canned responses, and provide instant solutions. Reduce response time from hours to seconds and watch your customer satisfaction soar!

🔑 Remote Server Login (SSO) – Unique Innovation

Industry-first feature! Already have thousands of users on your existing platform? Seamlessly integrate Synira with your current authentication system using Single Sign-On. Your users can access support without creating new accounts – a game-changer for user experience and adoption rates.

📚 Smart Knowledge Base – Reduce Ticket Volume by 60%

Build a comprehensive self-service portal that empowers customers to find answers instantly. Our proactive search engine suggests relevant articles even before tickets are created, automatically reducing support workload. Smart enough to handle spelling mistakes and fuzzy searches!

📧 Email to Ticket (Email Piping) – Never Miss a Request

Turn every email into a trackable ticket automatically. Customers can reply via email, and their responses are seamlessly added to the ticket thread. Perfect for customers who prefer email communication over web interfaces.

⭐ User Feedback System – Measure Satisfaction Automatically

Exclusive feature! Automatically collect detailed feedback through smart emails with like/dislike buttons. Track agent performance, identify training needs, and continuously improve your support quality with actionable insights.

🌍 Intelligent Timezone Control – Global Support Made Easy

Another unique innovation! Automatically detects and displays times in each user's local timezone based on IP detection. No more confusion – customers see their timezone, agents see theirs. Perfect for businesses serving global markets!

🛡️ Military-Grade Security – Sleep Peacefully

Comprehensive security suite includes: uploaded file encryption, CSRF attack prevention, brute force protection, automatic login failure backoff, suspicious IP auto-blocking, and manual IP management. Your data and your customers' data remain completely secure.

📝 Category-Wise Custom Fields – Ultimate Flexibility

Create dynamic forms that adapt based on ticket categories. Technical support needs different information than billing queries. Configure custom fields for each category and collect exactly the information you need – nothing more, nothing less.

🔗 Social Network Integration – One-Click Login

Reduce friction with social login options: Google, Facebook, Twitter, LinkedIn, GitHub, and Yahoo. Let customers choose their preferred authentication method. Easy setup through intuitive control panel – enable what you need, disable what you don't.

💳 Integrated Payment Collection – Monetize Your Support

Collect payments directly through the support system for premium services, maintenance fees, hosting charges, or any custom service. Set any amount for any ticket when needed. Streamline your revenue collection without additional payment portals.

👥 Granular Roles & Permissions – Total Control

Create unlimited user groups with custom roles and privileges. From read-only viewers to full administrators, define exactly what each team member can access and modify. Perfect for enterprises with complex organizational structures.

✉️ Visual Email Template Builder – Brand Every Interaction

Design stunning email notifications without coding. Intuitive drag-and-drop editor lets you create professional, branded emails that reinforce your company image with every customer interaction. Create templates for ticket confirmations, updates, resolutions, and more.

💬 Canned Responses – Speed Up Support 10x

Save hours daily with pre-written responses for common queries. Create a library of professional, tested answers that maintain consistency across your team while dramatically reducing response time. Edit and customize with the same easy interface as email templates.

📢 Smart Announcements – Communicate Proactively

Schedule announcements for visitors, agents, or both with precise start and end times. Perfect for maintenance windows, new feature launches, policy changes, or special offers. Keep everyone informed automatically.

🎨 Multiple Themes & Unlimited Colors – Match Your Brand

Choose from professionally designed themes and customize with any color palette. Make Synira truly yours with complete visual control. New themes added regularly with free updates.

📎 Secure File Management – Privacy First

Revolutionary security feature: Uploaded files are accessible ONLY by admins and the uploader – even if someone gets the direct link! Control file size and type limits. Perfect for handling sensitive customer documents with complete privacy.

🌐 Multi-Language Support – Serve Global Markets

Reach customers in their native language with full multi-language support. Unique feature: set different languages for admin panel and customer-facing site independently. Expand globally without language barriers.

🔔 Dual Notification System – Never Miss Anything

Stay updated with both email notifications and real-time on-screen notifications. Configure separately for maximum control. Agents can focus on their workflow while staying instantly informed of new tickets and updates.

⏰ Auto-Close & Auto-Assign – Automation That Works

Set intelligent rules for automatic ticket closing based on inactivity periods. Configure auto-assignment rules that work like a virtual supervisor – distribute workload evenly, route by expertise, or use round-robin. Maximize team efficiency effortlessly.

📊 Work Log & Time Tracking – Transparent Operations

Agents can log time spent on each ticket with detailed work descriptions. View complete audit trails, track productivity, estimate future workloads, and provide transparent billing to clients when needed.

✅ GDPR Compliance – Privacy by Design

Built-in GDPR compliance features include data export, deletion rights, consent management, and privacy controls. Enable with one click. Serve European customers with complete legal confidence.

📝 Create Tickets on Behalf of Clients – Full Flexibility

Admins can create tickets for clients who call or reach out through other channels. Ensure all customer interactions are tracked and managed centrally, regardless of initial contact method.

📌 Private Admin Notes – Internal Collaboration

Add internal notes to tickets and client profiles that remain invisible to customers. Perfect for team coordination, escalation details, or historical context. Keep your team aligned without cluttering customer communications.

📱 Custom Menus – Extend Functionality

Add your own custom menu items through the admin panel. Link to external resources, internal tools, or additional pages. Make Synira the central hub for all your customer-facing operations.

✏️ Multiple Text Editors – Your Choice

Choose the rich text editor that fits your team's workflow. Switch between editors anytime. Format tickets, knowledge base articles, and responses beautifully with intuitive WYSIWYG tools.

• ✓ Complete White-Label Rebranding – Your logo, colors, company name everywhere
• ✓ Web Application – Fully responsive, mobile-optimized platform
• ✓ Android App – Published on Google Play Store under YOUR brand
• ✓ iOS App – Published on Apple App Store under YOUR brand
• ✓ Hosting & Deployment – We handle all technical infrastructure
• ✓ App Store Submissions – We manage all approvals and publishing
• ✓ SSL Security – Enterprise-grade encryption included
• ✓ Training & Documentation – Comprehensive guides for your team
• ✓ Free Updates – New features and improvements at no extra cost
• ✓ Zero Technical Knowledge Required – Start serving customers immediately

Do I need technical knowledge to use Synira?

Absolutely not! Synira is delivered as a complete turnkey solution. We handle everything – hosting, branding, app store deployment, and technical setup. You receive a fully functional system ready to serve customers immediately. If you can use email and browse websites, you can manage Synira effortlessly.

How is this different from SaaS solutions like Zendesk or Freshdesk?

Synira is self-hosted and white-labeled – you own the entire platform with YOUR branding. No monthly per-agent fees, no vendor lock-in, and complete data control. Plus, you get unique features like SSO integration, timezone auto-detection, and secure file handling that aren't available in standard SaaS offerings. You also receive native mobile apps on both app stores under your brand.

Can I integrate this with my existing website and services?

Yes! Synira's revolutionary SSO (Single Sign-On) feature allows seamless integration with your existing authentication system. If you already have thousands of users, they can access support using their current credentials – no new registration needed. The web chat widget can be embedded on any website with simple code snippet.

Is my data secure and private?

Absolutely! Synira includes military-grade security: CSRF protection, brute force prevention, encrypted file storage, automatic IP blocking, and GDPR compliance features. Since it's self-hosted, YOUR data stays on YOUR servers – complete control and privacy. Uploaded files use revolutionary access control where only the uploader and authorized admins can access them, even with direct links.

How many agents/users can I have?

Unlimited! Unlike SaaS solutions that charge per agent, Synira has no user limits. Add as many support agents, customers, and tickets as you need. Scale your support team without worrying about increasing costs.

What about mobile apps? Do customers need to download anything?

The web interface is fully mobile-responsive, so customers can use any browser. Additionally, you receive native Android and iOS apps published on Google Play Store and Apple App Store under YOUR brand name. We handle all the technical app development and store submissions – you just provide your branding elements.

Can I customize the look and feel to match my brand?

100% yes! Synira offers complete white-label customization including your logo, brand colors, company name, multiple themes, and custom menus. Every email, notification, and interface element can be branded to match your corporate identity perfectly. Customers will only see YOUR brand throughout their experience.

How does the knowledge base reduce my support workload?

Synira's intelligent knowledge base features proactive search that suggests relevant articles BEFORE customers create tickets. The smart search engine handles spelling mistakes and finds answers even with vague queries. Studies show comprehensive knowledge bases reduce ticket volume by 40-60%, freeing your team to handle complex issues requiring human attention.

What languages are supported?

Synira supports multiple languages out of the box. Unique feature: you can set separate languages for the admin panel and customer-facing site. This means your English-speaking support team can work in English while serving customers in Spanish, French, German, or any other language. Perfect for global operations.

Can I collect payments through the support system?

Yes! Synira includes integrated payment collection. Set custom amounts for services like premium support, maintenance fees, hosting charges, or any billable service directly within tickets. Streamline your revenue collection without juggling multiple systems or sending separate invoices.

How does the automatic timezone detection work?

Synira's unique timezone intelligence automatically detects each user's timezone based on their IP address. Customers see ticket times in THEIR timezone, agents see times in THEIR timezone. No confusion, no mental math, no mistakes. This is especially valuable for businesses serving global markets across multiple time zones.

Do I get updates and new features?

Absolutely! You receive free updates with new features, improvements, security patches, and additional themes. We continuously enhance Synira based on user feedback and industry trends. Your investment keeps getting better over time.

What kind of support do I get?

We provide comprehensive training documentation, video tutorials, and ongoing support to ensure your success. Our team assists with setup, branding implementation, and any questions during deployment. We're invested in your success because your satisfaction is our priority.

Can I migrate from my current support system to Synira?

Yes, migration is possible. We can assist with importing your existing tickets, customers, and knowledge base content. The process is straightforward, and we provide guidance to ensure smooth transition without disrupting your ongoing support operations.

🎯 Complete rebranding included • 📱 Mobile apps on both stores • 🚀 Full deployment & hosting • ✅ Zero technical knowledge needed